Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@artsbyrose.com.

Please note that returns will need to be sent to the following address:

Return Address:

Floor No. 4, TNK Empire

11-5-150/1, Bhavani Nagar

Moosapet, Hyderabad – 500018

Telangana, India

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@artsbyrose.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order separately.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in the same condition as received, unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that banks and card providers may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@artsbyrose.com.